Receptionist: Hello, can I help you?
Maggie: Yes, I’d like to make an appointment for next week, please ...
Receptionist: Right, which day would you like?
Maggie: How about ... Monday?
Receptionist: Actually we're closed on Mondays for staff training ... would Tuesday be okay?
Maggie: Tuesday ... no. Wednesday would be better, actually.
Receptionist: Morning or afternoon?
Maggie: Morning, please.
Receptionist: How about ten thirty?
Maggie: Um ... yes, that should be okay ...
Receptionist: And your name, please?
Maggie: Maggie, Maggie Bell.
Receptionist: And is it just a cut or ...
Maggie: I’d like to have it cut and have some highlights done please.
Receptionist: And is this the first time you’ve been to us for an appointment?
Maggie: Um ... yes it is ...
Receptionist: If you’d just let us have a contact number, so then if there’s any problem with the appointment ...
Maggie: Okay, it’s um ... 07293308627.
Receptionist: So it’s ten thirty Wednesday morning and that’ll be with Danielle. Shall I write it on an appointment card for you?
Maggie: Yes, if you don’t mind.
Receptionist: No problem ... there you go.
Maggie: Thank you.
Receptionist: Thank you, see you on Wednesday.
Maggie: See you then.