1. Telephone call 1:
Emma: Joseph Hair Design, good morning.
Lisa: Hello, is that Emma?
Emma: Speaking.
Lisa: Hi, this is Lisa Stuart. I′ve got an appointment on Saturday.
Emma: Ah yes, for a with me at eleven.
Lisa: Yes. I′d like to change it to .
Emma: Let me check. Is Tuesday, nine o′clock okay?
Lisa: Yes, that′s .
Emma: Okay, see you then.
Lisa: Bye.
Telephone call 2:
Lisa: Hello, can I speak to Nick please?
Kathy: I′m sorry, he′s .
Lisa: Oh hi Kathy, this is Lisa.
Kathy: Oh hi Lisa. Do you want him to call you?
Lisa: No, it′s okay. I′ll his mobile. Bye.
Kathy: Bye.
Telephone call 3:
Nick: Hello, this is Nick Stuart′s mobile. Please leave a message after the and I′ll get back to you as soon as possible.
Lisa: Hi Nick. It′s me and it′s half two. Can you call me back? Talk to you soon. Bye!