1. Hotel Receptionist: Good afternoon, how can I help you?
Josie Holland: Good afternoon. Yes, I have a ...
HR: Okay, what′s the name, please?
JH: Holland. Josie Holland.
HR: Right, I′ll just check your reservation on the computer. And how many was it for, Ms Holland?
JH: Three nights.
HR: Right... just a moment... ah... there is just one thing...
JH: Is there a problem?
HR: Well, the reservation we have is for a room for two nights but for tomorrow and Sunday, not this evening...
JH: Oh dear... I definitely booked for three nights, I think you must′ve made a mistake...
HR: Well, the booking is for two nights, but we can see if we can change that...
JH: This is ridiculous... I definitely a reservation for three nights
HR: We′re very sorry about that... I′m just checking to see what we have available for this evening... right, that′ll be okay... we do have one room this evening... which we can give you at a special rate of £80 including breakfast...
JH: Does it have a view?
HR: Ah... yes it does...
JH: Oh good. That′s fine.
HR: Right, so it′s room 562, it′s on the fifth , so if you take the lift, which is just over there and the room is on the left-hand side...
JH: I see. Thank you.
HR: Thank you and your stay with us.