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1. Receptionist: Good afternoon. Metroplus Computing. Can I help you?
Steve: Oh hello. I′d like to   to Alex Howell please.
Receptionist: Alex Howell. Okay it′s ringing for you.
Pippa: Hello Customer Service, how can I help?
Steve: Oh hello, can I speak to Alex Howell, please?
Pippa: Who′s  ?
Steve: It′s Steve Morris.
Pippa: One moment. Steve Morris... Hello? I′m afraid Mr Howell′s out of the   at the moment. Can I take a  ?
Steve: Do you know when he′ll be back?
Pippa: Er... not until... tomorrow. Shall I ask him to call you back?
Steve: Well, he promised to   me this morning but I haven′t heard anything.
Pippa: Okay. I′ll ask him to call you back as soon as he gets back.
Steve: No, I′ll try again   morning. What time does he start?
Pippa: Tomorrow. Let me see. He won′t be back in the   until ten.
Steve: Okay, I′ll phone then. Can you tell him I  ?
Pippa: Certainly, Mr Morris.
Steve: Thanks. Goodbye.
Pippa: Goodbye.
Alex: Thank you, Pippa. Thank you so much.