1. Hotel Receptionist: Hello, reception?
Josie: Hello, this is Josie Holland... in Room .
HR: Yes madam? What can I do to help?
Josie: It′s about my room... it′s a little small...
HR:... Yes, we apologise for that, it was the last room ... we will be changing your room tomorrow...
Josie:... and the window doesn′t open properly...
HR: Oh I see... well, we can send someone up to have a look at the window if you like...
Josie: Well, that′s not really the problem, you see I asked for a room with a view...
HR: Yes?
Josie: Well it has got a view, but it′s of the car park... I wanted a room with a sea , so I could look out over the sea, not a bunch of parked cars...
HR: A sea view... well, as I said it was the last room available, I don′t think we′ll be able to you at this stage...
Josie: Well, can you try?
HR: Well, as I said... um... we are completely full this evening... what we can do tomorrow is to upgrade your room so you can have a view...
Josie: Oh really? Well I suppose that sounds okay.
HR: Good.
Josie: Oh, and one more thing... will the room I have be bigger than the room I have today?
HR: Yes, we′ll make sure you get a large room...
Josie: With a sea view?
HR: With a sea view.
Josie: Okay, thank you.
HR: Thank you.