Telephone call 1:
Emma: Joseph Hair Design, good morning.
Lisa: Hello, is that Emma?
Emma: Speaking.
Lisa: Hi, this is Lisa Stuart. I’ve got an appointment on Saturday.
Emma: Ah yes, for a haircut with me at eleven.
Lisa: Yes. I’d like to change it to next week.
Emma: Let me check. Is Tuesday, nine o’clock okay?
Lisa: Yes, that’s fine.
Emma: Okay, see you then.
Lisa: Bye.
Telephone call 2:
Lisa: Hello, can I speak to Nick please?
Kathy: I’m sorry, he’s not here.
Lisa: Oh hi Kathy, this is Lisa.
Kathy: Oh hi Lisa. Do you want him to call you?
Lisa: No, it’s okay. I’ll try his mobile. Bye.
Kathy: Bye.
Telephone call 3:
Nick: Hello, this is Nick Stuart’s mobile. Please leave a message after the tone and I’ll get back to you as soon as possible.
Lisa: Hi Nick. It’s me and it’s half past two. Can you call me back? Talk to you soon. Bye!