Questions below refer to the following warranty and letter.
Your View Tonic LCD monitor
WARRANTY
This VT-TX-24 LCD monitor does not need to be registered. This was done at the shop when you purchased it. To insure the integrity of this contract it is important to keep the bill of sale from the point of sale. If you do happen to have a problem, you will need it to make a claim.
Coverage includes a parts and service package that covers a full year from the purchase date. This includes the replacement of defective parts with new ones, and the labor free of charge. This part of the warranty will be void if the customer decides to dismantle or attempts to fix the monitor in any way.
This warranty covers the original owner and any successive owner as long as the receipt of purchase is still in their possession. If the product is sold as a second-hand item, the receipt should be signed again by the first owner to show a passing of ownership.
THE WARRANTY DOES NOT COVER:
- Dismantling of the product
- Improper use of power cables (i.e. voltage, current spikes)
- Any accidental damage to the product (i.e. dropping, hitting, flooding, etc.)
- Using unsafe settings on your video card (See manual for details)
- The effect of the installation of the drivers on your home computer
It is important to read the owner's manual as it contains all the details for proper usage. If you are having technical difficulties, please send an e-mail to our customer service division. We also have a website for the downloading and installation of new drivers for your monitor.
This warranty is a legal document and can be used in a court of law, but can be overridden by a specific state law. Check your local state laws for conflicts.
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April 22
From: customer service <cs@viewlonic.com>
To: Mr. Nick Low <lowman@gmail.com>
It was stated that you purchased our VT-TX-24 LCD monitor last month at Future Store at your local mall and you are having problems with it. Have you installed the drivers that came with the monitor? Have you checked the setting on your video card? I suggest you first unplug the monitor and restart the computer and then plug it in again.
If you are still having problems with your monitor and computer, I suggest that you bring it in to any one of our 10 convenient locations in your area. Unfortunately, we might have to charge you for the service time, because we do not cover any driver issues that might arise due to our software.
Sincerely,
Tina Baker
Customer Service Representative