Questions below refer to the following notice and e-mail.
Temporary Service Outage
Due to recent hurricane damage, Thomas Electricity suffered a power outage and a loss of cable lines. Although our engineers and technicians are working hard to recover from the damage and secure the cable lines, we can't guarantee an exact date for full service in the near future because of severe weather disturbances. If you reside in an affected region, you may file a damage compensation form and return it to us.
Damage compensation forms should include the person's full name, current address, and bank account number. Please include an e-mail address and telephone number as well so that we can contact you immediately. Our address is Thomas Electricity, 26th Street, Dallas, TX 80001.
Note that the damage claim process will take more than two weeks to proceed due to the high volume of forms. Thank you in advance for your patience.
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To: Julia Madison <jmadisonl@gmail.com>
From: Allen Peterson <masterte@thomaselec.com>
Date: September 11
Subject: Compensation program process
Dear Ms. Madison,
Thank you for sending your compensation form to Thomas Electricity. We're sorry for any inconvenience the natural disaster has caused.
We checked your form entirely, but we found a few missing parts that need to be filled out before we proceed any further. We would like to assist you to fill out the missing parts by phone so that you will get your compensation in a timely manner.
According to our work schedule, our assistant is available to call you this coming Tuesday between 1:00 and 2:00 or on Thursday between 2:00 and 3:00. If those times are not suitable for you, we can arrange a new time next week. Please let us know of your availability. Once everything is settled, we will proceed with your claim as soon as possible.
Thank you for your patience.
Sincerely,
Allen Peterson, Associate Manager
Thomas Electricity