Questions below refer to the following letter and e-mail message.
June 3, 2006
Suzanne Rogers
Ultra-Ergonomic Furniture
Sales and Shipping Department
Suite 58,107 Morris Circle
Moorabbin, Victoria 3206
Dear Ms. Rogers,
As I'm sure you are aware, our company has been organizing conventions, festivals, and other large corporate events for the last fifteen years, and in fact we are leaders in the field. We have relied on Ultra- Ergonomic Furniture for purchase and rental supplies of high-quality furniture for that entire period, and we've never had any cause for complaints with regard to your services.
I am writing to you personally to ask a special favor. We recently made an order with your company for the supply of rental furniture that includes chairs, tables, partitions, and lecterns for an auto show (see order no. 11-35698A). Unfortunately, a serious error was made. In fact the exposition begins one week earlier than indicated on the order form. The starting date is actually July 7.1 would appreciate it very much if you could try to do everything you can to ensure that our order be delivered to us on that date. Also, if possible, I'd like to add 20 Pop-up displays on top of our original order.
I realize that this is a big favor to ask, but on the basis of our long-term business relationship, I hope that you will be able to find a way.
I'm really sorry for any inconvenience. Please contact me soon.
Yours sincerely,
Michael Robinson
Properties Manager
mrobinson@btc.com
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From: srogers@uef.shipping.com
Sent: June 8, 2006
To: mrobinson@btc.com
Subject: Your request
Dear Mr. Robinson,
Thank you for your letter. I was surprised, and of course concerned, that you find yourself in this unfortunate situation. And of course I will do my best to help you. Your company has been one of our best clients since we began operations in 1978.
Anyway, I personally took a trip down to our warehouse this morning to have a closer look at our stock to see if we have all the things you need for your convention - which I believe is from July 7 to July 14. I am happy to say that we will be able to provide you with everything you originally requested. However, as for the additional request you made, it won't be possible because we have already rented them out to another client during that week.
My suggestion is that you come down to my office to discuss other possibilities. I can take you down to our warehouse, and you can look at our inventory. So, please call me soon to arrange a time.
Kind regards,
Suzanne Rogers