Questions below refer to the following letters.
1802 Green Ln Apt #307
Wootwich, ME 04579
October 24, 2006
Eden Mail Order
PO Box 34
New London, CT 06320
Dear Sirs,
I recently ordered several items from the Eden Mail Order Fall catalog. This is the first time that I have used your services. Although one of my acquaintances warned the that she had experienced problems with your company, I put it down to her bad luck, and, attracted by the designs of your products, placed an order of my own using the order form enclosed with the catalog.
As a first-time customer, I was entitled to free delivery on orders of over $50. I easily qualified for this, but on receiving my credit card statement, I discovered I had been charged $20 for delivery. Despite three phone calls to your customer service agents, this has yet to be rectified. Next, of the five items which I ordered, three were the wrong color, and four were the wrong size. Again, despite several phone calls, I am still waiting for replacements.
I am willing to give Eden one more chance, but if these problems have not been resolved before the
end of the month, I will be demanding a refund and will be informing the Better Business Bureau.
Sincerely,
Sarah Martin
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Bringing the Best to Your Doorstep
Eden Mail Order
PO Box 34
New London, CT 06320
November 1st
Sarah Martin
1802 Green Ln Apt #307
Woolwich, ME 04579
Dear Ms. Martin,
On behalf of Eden Mail Order, I offer our sincerest apologies for all the trouble you have had with your order. As you may know, Eden is a new business, and while this does not excuse incompetence, we have had a lot of problems and have made a lot of mistakes due to our lack of experience. We have now changed our supplier and as of next week, will be using the services of a different delivery company. We hope that this will eliminate errors of the kind you experienced.
I have contacted your credit card company to remove the delivery charges, and I am confident that you
will have your complete order within the next two days. To thank you for your patience and understanding,
please find enclosed a $50 gift voucher, redeemable for items in any of our catalogs.
Again, I apologize for any inconvenience which you may have suffered.
Sincerely,
Laura French