Questions refer to the following news bill and e-mail.
Diamond Beauty Salon
Dear valued client,
Thank you for using Diamond Beauty Salon for your aesthetic needs! We are always happy to serve you with up-to-date instruments and the finest beauty specialists. The following is billing information about the services you received in March. Please note that when you join us as a member, you are entitled to more benefits and amazing discounts.
Client Number: #0465
Client Name: Andrea Reyes
|
Service |
Date |
Cost |
|
Hair extensions |
Mar. 3, Tuesday |
$70.00 |
|
Manicure |
Mar. 10, Tuesday |
$20.00 |
|
Mud facial massage |
Mar. 17, Tuesday |
$40.00 |
|
Total cost (10% VAT included) |
$143.00 |
Payment is due by March 27. To pay online, enter your billing code at your account, 472945, after registering as a member at www.DiamondBeautySalon.com. Please email us at diamondbilling@bpnet.com if you have any questions about your bill.
* Special discount: Introduce a friend or family member to our salon and receive a $20 discount for each person you bring.
----------------------------
From: Andrea Reyes <aryes3902@carlos.com>
To: Diamond Beauty Salon <diamondbilling@bpnet.com>
Date: March 24 Subject: Special Discount
Hello,
I am writing in response to the invoice recently billed to me at billing code 472945. Apparently, the special discount was not applied to the final bill. I introduced two of my friends, Lisa Sparkman and Eleanor Su, to your salon and they each received a facial massage. According to what you said, I was supposed to receive a $40 discount, but that wasn't applied to my bill. Please rectify this mistake before my payment due date.
Other than the above problem, I am completely satisfied with the services you provide. Everyone at the salon is exceedingly kind and helpful. They always give me detailed information about every service I receive, which has helped my skin immeasurably. Plus, the hair extensions I received have stayed strong and radiant weeks after I got them. I am planning to introduce more friends to your salon as I believe it is one of the best in town. Thank you.
Andrea Reyes