Questions below refer to the following complaint and response.
2009 Bear Circle,
Daviston, KS 23334
May 5th
Dear Sirs,
I recently purchased a new car battery at the Daviston branch of Advance Autoparts.
The mechanics installed this battery for me, and I drove home. Once I arrived home, I read the receipt which I had been given. I noticed that there seemed to be some additional charges. I was charged for the following:
1. 01 car battery 5. Reconnection of cables
2. Battery installation 6. Disposal of old battery
3. Cable corrosion check 7. Mechanic's service fee
4. Cable cleaning 8. Tax
I feel that it is rather excessive to charge a separate fee for items 2 and 5.
Connecting the cables is merely part of the installation process. I also feel that it is inappropriate to have charged an additional mechanic's fee-surely I am already paying the mechanic in item 2 for the installation.
Finally, I would have appreciated knowing in advance that I would be charged for disposal of the old battery. Had I known this, I would have liked to have taken it for disposal myself, since the public garbage disposal site does NOT charge a fee.
Perhaps Advance Autoparts would like to consider giving customers a breakdown of costs before carrying out repairs. I, for one, would probably not have used your services had I known exactly what I would be charged for.
Yours faithfully,
Ted Varani
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Advance Autoparts
Byron Way
Daviston
May 10th
Mr. Varani
2009 Bear Circle
Daviston, KS 23334
Dear.. Mr. Varani,
I am writing in response to your letter of May 5th. I am sorry to hear that you feel our mechanics overcharged you. In fact, these are standard charges at all branches of Advance Autoparts.
I think that you will also find that other car parts merchants and mechanics have similar charges.
I am sorry not to be able to offer any assistance in this matter, but I trust that you have been satisfied with the quality of the battery you purchased, and I am confident you will be happy with the quality of our mechanic's work.
Sincerely,
Kevin Heath,
Chief Mechanic, Advance Autoparts