Questions below refer to the following letter and form.
To Whom It May Concern:
On March 13, I completed an online order for a set of new hardwood furniture. This week I received the set, and have no complaints about the quality of the furniture or of the shipping.
The instructions enclosed with most pieces enabled me to put them together easily. Unfortunately, instructions for assembling the bookshelf were not included in the shipment, and I was unable to put the bookshelf together because of this missing information. Please be aware that customers like myself rely on these instructions; it is nearly impossible to construct the furniture without them. I would appreciate it if you could mail me a copy of the instructions for the bookshelf (Item #42210) at your earliest convenience. Sending the instructions by e-mail would be even better. If you have the instructions available electronically, please send them to shardy@mail.com.
Another problem is with the total cost in the invoice since I believe the total is 10 dollars less than the stated amount. Could you check it as well and let me know what went wrong?
My order confirmation number is AXT921, and the order number is 442. Attached is the invoice that came with my order. I would like to be able to complete the assembly of my bookshelf as soon as possible, and would appreciate your prompt reply to this request. Please contact me at (901) 840-0982 if you have any questions.
Sincerely,
Sarah Hardy
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FURNITURE WORLD
23 Broadmoor St.
St. Louis, MO 69504
INVOICE
ORDER DATE: March 13
ORDER ID: 442
DATE: March 14
Client Information
|
Name: Sarah Hardy
Street: 342 Alpine St. #2
City: Chicago
State: IL
Country: USA
Zip Code: 65422 |
CUSTOMER NAME: Sarah Hardy
CUSTOMER ID: 323
|
|
Products Purchased |
|
Item No. |
Item Description |
Quantity |
Unit Price |
Total Price |
|
02302 |
Office Desk |
1 |
$150 |
$150 |
|
54328 |
Office Chair |
1 |
$75 |
$75 |
|
43234 |
Floor Lamp |
2 |
$30 |
$60 |
|
42210 |
Bookshelf |
1 |
$175 |
$175 |
|
Subtotal: |
$460 |
|
Shipping: |
$99 |
|
Total: |
$569.00 |
|
|
|
|
|
|
Thank you.