Questions below refer to the following e-mails.
To: Fran Morris <fran@friendlyflowers.com>
From: Jerry Sprigs <jerry@irvingcountryclub.com>
Subject: Delivery Request
Dear Ms. Morris,
I am writing to inform you that the McGuiness Women's Foundation Luncheon, which was scheduled to take place this Saturday at 3 p.m., has been postponed to Sunday at 2 p.m., due to predictions of showers. Therefore, I would like to change the delivery time for the flower arrangements we ordered. Would you be able to deliver the flowers either Saturday morning, or between 2:00 p.m. and 4:00 p.m. Saturday afternoon? Also, if you choose to deliver the flowers on Saturday afternoon, please do not take the flowers to the Club House; we will be hosting a charity lunch for the Rotary Club at that time, and the area will be full of people. Instead, could you please bring the flowers to the Maintenance building next to the botanical gardens? If you can bring the flowers in the morning, just take them directly to the Club House as we originally discussed. Please e-mail me immediately to confirm these changes.
Regards,
Jerry Sprigs
Manager, Irving Country Club
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To: Jerry Sprigs <jerry@irvingcountryclub.com>
From: Fran Morris <fran@friendlyflowers.com>
Subject: RE: Delivery Request
Dear Mr. Sprigs,
I received your request to change the date and time we deliver your flowers. Unfortunately, we are completely booked in the afternoon on Saturday and will not be able to deliver the flowers at the time you requested. We would be happy to deliver the flowers between 10:00 a.m. and 12:00 p.m. on Saturday. Also, I should inform you that Friendly Flowers charges $25 for any changes that are made to orders on such short notice. I apologize for this inconvenience, but it helps us provide the most reliable service possible. I will be out of the office this afternoon, so please call me on my cell phone at 369-654-9876.
Sincerely,
Fran Morris
Owner, Friendly Flowers