Questions below refer to the following warranties.
Snowshoe Warranty
Limited Lifetime Warranty
MSR Snowshoes are guaranteed against defects in materials and workmanship without time limit. Return shipping charges to the consumer for repaired products are covered. Should a product be found defective under this warranty, we will repair it or replace it at our option.
This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser.
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Snowshoe Repairs
Before Sending In Your Repair?
Always contact us prior to sending anything in for service.
• Include your name, complete address, phone number and a brief note or packing list with your gear.
Failures occurring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. Return shipping and handling charge is an additional $5 for most items.
MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00 a.m. - 4:00 p.m.