Questions below refer to the following letter and email.
Tony Warner
Warner Associates Inc.
175 Ninth Avenue
New York 10075
Dear Mr. Warner,
At the beginning of this month, I signed a contract with your company for an office renovation project. Soon after the crew started work, there were many signs that warned me of bad things to come. I realize now that I should have taken those signs seriously and put a stop to the project to minimize the damage that it has since caused.
In summary, the entire project has been a huge catastrophe. Firstly, the crew showed little professionalism by being late in meeting their starting times on a daily basis and took long breaks during crucial stages, which caused extra work for everyone else. As well, certain areas requiring supervision were left unattended for long periods of time, and considerable garbage was left in areas that were not designated for waste removal.
These issues have caused much stress to our employees and reduced the productivity of our office over these weeks. Our staff has expressed their discomfort, their feelings of being unsafe and have wasted precious time cleaning up after your company's crew instead of doing their regular work.
Mr. Warner, I have left many messages about this on your voice-mail but have not heard back. I am astonished and extremely disappointed at the performance and quality of the work being done and the lack of responsiveness from your company to my calls.
This letter serves to confirm the immediate end to your company's contract with us. Your crew will no longer be allowed on our premises, and please do not expect payment for any work completed to date!
David Martin
Panorama Systems, General Manager
dlmartin@panorsys.org
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To: dlmartin@panorsys.org
From: twarner@warnerinc.net
Subject: Service termination
Dear Mr. Martin,
My sincerest apologies for the service issues your company has endured. I have been out of the office on a family emergency and have been unable to retrieve my messages in the few days.
I have just returned and have listened to your messages and read your letter.
There is no excuse for the lack of professionalism and poor performance shown by the crew from our organization. The assigned crew was a new team subcontracted from a source that I thought was very reliable. Normally, our senior supervisor would have worked alongside the crew on this project but, due to extenuating circumstances, could not. I am shocked and severely sorry for the troubles this has caused, and to the reputation of my company.
Please accept my deepest apologies and our offer to complete the work properly immediately - with payment for hard costs only. (Our labor and other fees will be waived entirely.) You have my personal commitment that the project will be completed at the highest quality with my direct supervision.
I will give you a call in the morning hopefully to be able to discuss this proposal with you and to convince you to allow us to finish this project.
Best regards,
Tony Warner
Warner Associates Inc.