Questions below refer to the following advertisement and e-mail.
THOMSON'S COMPUTING
Back to School Promotion
To welcome the academic year, we will have special deals on our full range of computers from September 1st through 15th. And what's more, we are offering free delivery on our bestselling laptops listed below.
Praxa XA300-S: The popular Praxa XA300-S is perfect for those who like to work and study on the go. With measurement of just 10.1", you can take it anywhere, and its eight-hour battery life makes this laptop extra portable. Two-year manufacturer's warranty. $592
Praxa R97-L: The large screen is ideal for reading and producing documents. Comes fitted with the latest FRK processor for excellent performance. Connects to the Internet quickly. $750
LeKluxZD29: The ZD29 is our bestselling model in the LeKlux range. It features a special graphics card which enhances your satisfaction like never before when playing games. Suitable for both work and play! $699
Ace 1000: New Japanese manufacturer Ace is gaining critical acclaim among computer users thanks to the 1000 model. This model features the Ace matte screen, which makes it easier to use in sunlight. Perfect for studying in the park! $710
* Unless stated otherwise, one-year warranties are included on all computers.
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To: Customer Service <customerservice@thomsonscomputmg.com>
From: Charlie Burson <cburson@anbe-mail.com>
Date: September 12, 14:29:06
Re: Order number 81431717B
Dear Sir/Madam:
I recently ordered a laptop from you, which I received yesterday (September 11). Although your "back to school" advertisement says that all delivery is free during the promotional period, I paid $10 for the delivery. Since I placed an order on the second day of the promotion, I assume that this charge has been applied to my order by mistake.
Also, I did not receive the two-year warranty certificate. I have searched through the box and user's manual, but I can't find it anywhere. I would greatly appreciate if you could send me the certificate as soon as possible.
Thanks in advance for your assistance in these matters.
Charlie Burson