Questions below refer to the following e-mails.
To: Customer Service Center Manager <mastercs@abchomesupplies.com>
From: Josh Ralph <jralph01@google.com>
Date: Friday April 10
Subject: Question regarding the shipping
To Whom It May Concern,
Last Monday, I ordered a king-sized bed (item number 217) and a small-sized cabinet (item number 345) from your website. On the website, it stated that delivery will take up to 1 week, and consequently I expected to receive my shipment by Monday. However, it's Friday, and I still haven't got one of my orders yet.
I chose the products because it seemed to be of outstanding quality and durability and at an affordable cost. I also assumed that your company would be able to deliver them quickly. I am rather disappointed at this point. I believe I should have gotten a notice beforehand if there were a problem with the delivery. I hope I get my shipment as soon as possible.
Josh Ralph
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To: Josh Ralph <jralph01@google.com>
From: Customer Service Center Manager <mastercs@abchomesupplies.com>
Date: Saturday April 11
Subject: Re: Question regarding the shipping
Dear Mr. Ralph,
I apologize for the delay in delivery. I have checked your order and found that the item number 217 was out of stock until this Wednesday and the item number 345 was on back order but it was properly delivered. It is our fault for not listing the appropriate status of items on our website. I sent the bed along with two complimentary pillows on Wednesday afternoon via express delivery service. You should get them next Monday.
As a result of this experience, I have talked to the customer service team. I have also enclosed a coupon for your next purchase, giving you a 20% discount and free shipping on your next purchase.
Once again, I apologize for the inconvenience. If you need further assistance, please don't hesitate to contact us at mastercs@abchomesupplies.com or at 655-239-0006.1 will be more than pleased to help you.
Thank you, and we hope you continue to shop with us in the future.
Christine Kim
Customer Service Center Manager