Questions below refer to the following contract and letter.
Ajax Machine Tools Ltd. Service Contract
|
Contract No.: 2008-0206012
Customer Name: Tay Young Manufacturing Co.
Contract Date: February 6 Contract Term: 3 years
Equipment: Industrial Puncher |
Customer Account No.: 03487
Service Commencement
Date: February 6
Model: Renz Super 700 |
Under this contract, the Industrial Puncher Renz Super 700 is under warranty to be free of manufacturing defects within the time period of coverage stated above.
Ajax Machine Tools will provide routine maintenance checks twice a year on site by a trained technician, whose services will include cleaning and a thorough systems check.
When the inspection discloses defect or malfunction, the technician will issue a repair recommendation. The purchaser must submit a signed copy of the technician's recommendation to the contractor for replacement of defective parts. Ajax Machine Tools Ltd. shall not assume liability or responsibility for damages due to improper handling, installation or maintenance by the customer, as they are not considered manufacturing defects. Thus, such damages are not covered by this contract.
---------------------------------------------------
Mira Kang
Tay Young Manufacturing Co.
34 Rathburn Road
Lincoln, NE 68507
August 31
Kevin Kensington
Ajax Machine Tools Ltd.
725 Sheppard Avenue
Denver, CO 80211
Dear Mr. Kensington
My company purchased the industrial puncher (Renz Super 700) from your company in February. However, we faced some problems while using the machine over the past 6 months. We pointed this out to your technician during the regular maintenance check on July 15, and during the inspection he found some parts that needed to be replaced. He said that he would forward his service report with a repair recommendation to the relevant department so that the defective parts could be replaced. However, we have not heard from him since then.
We understand that there are no more free maintenance checks remaining for this year, but we would like to have our machine repaired nonetheless. Please let us know when you think you will be able to send the technician once again and supply the replaced parts for our machine.
Sincerely,
Mira kang
Tay Young Manufacturing Co.