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Questions below refer to the following advertisement and letter.

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John Waikinson

512 Dough Ave.

Irvine, CA 92697

June 25, 2006

Adventurer's Camping Equipment

Division Headquarters

New York, NY 10025

Dear Adventurer's Camping Equipment,

I went to the Irvine store located on Harrison Street last Friday after I saw the sales ad on the paper and was hoping to pick up some items for my summer camping trip. (I have attached the ad to verify the validity of the sales promotion on a nationwide level.) I wanted to spend some time shopping at your store, so I left my office early. But to my dismay, instead of a wonderful shopping experience, I found the promotion ad not entirely valid and a poor customer service store attendant.

From the printed ad, I was led to believe that every item in the store was 20% off the regular price. Unfortunately, I discovered that items that were on discount applied only to those that were labeled with a “SALE" sticker in the store. In this case, not more than ten items were on sale. I thought this contradicted to the ad published. I therefore challenged the store attendant with a copy of the ad I had brought. To my surprise, I was told that the discount on all items was not applicable to the store on Harrison Street. I was then referred to the store manager after insisting that the ad mentioned a nationwide sale. The manager did not bother to resolve the issue but insisted, with a very unwilling attitude, that the ad was a mistake! I left the store fuming without a single purchase.

I have been a faithful customer of your store for a very long time, but the experience I had, along with my encounter with the staff at the store on Harrison Street, is just not acceptable.

John Waikinson