v., to demand payment; n., an expense or a cost
a. The customer service representative was
responsible for telling all existing customers that higher prices would be
charged next month.
b. The extra charge for gift wrapping your
purchase will appear on your invoice.
2. compile v., to
gather together from several sources
a. I have compiled a list of the most popular
items in our sales catalog
b. The clerk is responsible for compiling the
orders at the end of the day.
customer n., one
who purchases a commodity or service
a. Let's make sure all invoices sent to
customers are kept in alphabetical order.
b. As part of our customer satisfaction plan,
let's offer a discount to customers who pay their invoices within a week.
4. discount n., a
reduction in price; v., to reduce in price
a. We are offering a 10 percent discount to all
b. They discounted the price on the merchandise
damaged in shipment.
5. efficient adj., acting
or producing effectively with a minimum of waste or unnecessary effort
a. The accountant was so efficient in
processing the customer receipts that she had the job done before lunch.
b. Electronic invoicing has helped us to be
v., to approximate the amount or value of something; to form an opinion
about something; n., an approximation
a. We estimated our losses this year at about
five thousand dollars.
b. In the owner's estimation, the high level of
customer satisfaction was an adequate measure of how well the company was
7. impose v., to
establish or apply as compulsory; to force upon others
a. The company will impose a surcharge for any
b. We should not impose upon our staff by
requiring them to work on weekends.
8. mistake n., an
error or a fault
a. I made a mistake in adding up your bill and
we overcharged you twenty dollars.
b. It was a mistake thinking that my boss would
be reasonable when I explained my situation to him.
9. order n.,
a request made to purchase something; v.,
to command or direct
a. The customer placed an order for ten new chairs.
b. We were ordered to take inventory
immediately, so we could account for the missing items.
10 promptly adv., on
a. We always reply promptly to customers'
b. The new sales agent promptly offered a full
refund for the damaged goods.
11. rectify v., to
set right or correct
a. He rectified the problem by giving the
customer credit for the unused items that she returned.
b. Embarrassed at his behavior, he rectified
the situation by writing a letter of apology.
12. terms n.,
a. The terms of payment were clearly listed at
the bottom of the invoice.
b. The terms of the agreement required that
items be fully paid for before they would be shipped.