Questions below refer to the following invoice and e-mail.
NanoMac Inc.
Finance Department
Office # 402
26 Mountain Dr.
Sharonville, SC
Brooks Brothers Marketing
356 Brewster Rd.
Applewood, TN
Attn: Paul O'Reilly
INVOICE FOR:
1 desktop computer $590.75
1 laser jet printer $195-95
2 cartons glossy 8x11 inch copy paper $54-25
100 blue Shic pens $103.96
GST (Goods and Services Tax) $62.03
TOTAL PAYABLE: $1006.94
Customer Registration No. 878-96854-632
Invoice No. 856
Date of Invoice: July 15, 2007
To be paid within 30 days of invoice date. Should customers fail to pay within 30 days, a charge of $50 will be added to the account each month that payment is overdue.
Note: NanoMac Inc. is trying to improve its customer service. Since your company has been a loyal customer of ours, we invite you to fill out an online survey to assess our customer service. Fill out the survey at www.nanomac.com and you can enter to win a $500 coupon.
*If you have any questions about the invoice, please contact our department by e-mail or phone.
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To: Michael Shoe <mike@kmail.com>
From: Paul O'Reilly <paul@bbmarketing.com>
Subject: Surcharge
Date: September 25,2007
Hi Michael.
I recently received an invoice for the products we purchased from your company in July. I noticed that we were charged an additional S100 dollars because our payment was two months overdue. I would like to explain why we failed to make these payments, and hope that you will reverse the charges immediately.
At the end of July, our department underwent restructuring and Brian Davies, our Finance Manager, was asked to leave. Unfortunately, in the process of changing managers a few files were misplaced, including the one containing all of our office supplies invoices. I hope you will accept my request so that we continue doing business with your company in the future.
Sincerely,
Paul O'Reilly