Questions below refer to the following business letter.
Dear Susan Kim
I am writing to answer your question about refunds. To meet our customers' satisfaction, we have a 2-month guarantee that if, for any reason, you are not satisfied with what you have purchased, you may return it to us within this period for a full refund. The only thing we ask is that when you return the item, it should be in the same condition in which you originally bought it. If you need to take (1)............... of this guarantee, please follow the instructions below.
Instructions:
1. Please fill in the form below, and (2)............... it when you return the product.
2. Clearly describe why you would like to return this purchase.
3. Clearly indicate on the return form if this return is for a refund, replacement, or exchange.
4. For better service in the future, complete the customer service survey that came with your original order.
(3)............... your refund application has been filed, we will process your claim within seven days.
Refunds will be made in the same way you purchased your product.
Our goal is to provide excellent customer service. We will do our best. If you have any concerns, please contact us. It is our pleasure to help you.
Bona Lee
Customer Service