Questions below refer to the following letter.
January 22
Mr. Tomas Benz
2870 Lake Avenue
Seattle, Washington 93762
Dear Mr. Benz:
I (1)............... your letter of complaint regarding the servicing of your 2006 Concord on December 14. I understand from your letter that the service provided was not exactly (2)............... you had requested when you dropped off your automobile. Actually, after we discussed the problem with our staff, we concluded that the additional work was absolutely necessary and that it would be impossible to take your vehicle back on the road until the work was completed. We value your business, and we will (3)............... the costs of the additional work.
We would also like to extend to you a free oil change and detailing package at no cost. Thank you for making me aware of this matter. If you have any questions, don't hesitate to contact me directly at 542-0237.