Questions below refer to the following letter.
Dear Arcish Furniture,
I recently purchased a leather sofa from your outlet. The sales representative, Maureen, (1)............... me to purchase the 10-year warranty. I was told that if my furniture was accidentally damaged, even by a pet, the store would repair it at no cost to me.
Last week, my cat scratched the sofa, leaving three deep marks in the leather. The marks are clearly visible from a distance. I was surprised to learn from the manager that the 10-year (2)............... does not cover damage done by household pets when I was informed otherwise.
I have reviewed the fine print on the contract, and I can see that pet damage is not covered. However, this is not what Maureen told me when I bought the sofa. I feel I was (3)............... about the terms of the warranty. I accept responsibility for not reading the full contract, but I trusted that I was being given all the facts.
I would like Arcish Furniture to fix my couch. I await your response.
Sincerely,
Marcel Boule