Questions below
refer to the following article and e-mail.
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The
first of five introductory sessions has already begun at Bayside Convention
Center to teach center workers how to provide top services to large corporate
exhibitors. At the first Saturday session consultant Jennifer Lynn instructed
sales managers and center staff in activities and instructional exercises
designed to exemplify courteous service and professionalism. In the afternoon,
food service workers also participated in a similar training session with Ms.
Lynn. The final training sessions will be conducted on September 27 and 29.
Complimentary food and tickets to popular local attractions will be provided
to all trainees to compensate for the weekend scheduling and to encourage
employees to sign up.
Ms.
Lynn said in an interview, "It is critical that all employees learn how
to treat customers with an appropriate level of professionalism. The
customers may not always be right, but should always leave feeling like they
have been treated with respect and consideration."
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To: Jennifer Lynn
<Jlynn@expoforce.net>
From: Hong ll-Su
<HIS@baysidewaycenter.com>
Date: October 6
Subject: Food Training
session
Dear
Ms. Lynn
I'm
writing to let you know that I benefited greatly from the sessions last week.
I've acquired some skills that have already helped me to deal with customers
more effectively. I also appreciated the gift certificate to The Seaside
Cafe. Lobster is one of my favorite foods, and I rarely have the chance to
enjoy it.
Sincerely,
Hong
ll-Su
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