Questions below refer to the following faxes.
Date: September 1, 2005
To: Reservations Agent, The Continental Hotel Fax: 011-65-338-8585
From: Kelvin Rodriguez
Fax: 312-549-5172
Subject: Reservation confirmation
Pages: This page only
I would like to confirm my hotel reservation, as per our telephone conversation earlier this afternoon. I will be staying for three nights, arriving on October 3rd and departing on October 6th. My flight doesn't land until 11:30 p.m., which is long after your 6 p.m. check-in deadline, so I am a little concerned that my reservation might get canceled. I would like to request your reassurance that my room will be held until my arrival, even if I don't get to the hotel until after midnight. Please reconfirm this by return fax. I would also like to request a non-smoking, corner room, well away from the main road. Thank you for your assistance.
I look forward to my stay at your hotel.
Sincerely yours,
Kelvin Rodriguez
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Date: September 2nd
To: Kelvin Rodriguez
Fax: 312-549-5172
Sender: Russell Bentley, The Continental Hotel Reservations
Fax: 011-65-338-8585
Subject: Re: Reservation Confirmation
Thank you for your fax. I was not aware that you would be arriving so late; however, it has now been noted in the reservations database, and I can assure you that your reservation will be honored, no matter what time you arrive at the hotel. I do have you down for a nonsmoking single room. Unfortunately, there are no suitable corner rooms left for the nights you will be staying with us. The hotel itself is located up a long driveway well away from the road, so you should not be bothered by the sound of traffic.
Now, I just need your credit card number to secure your reservation. Please fax it to us at your earliest convenience.
Regards,
Russell Bentley