Questions below
refer to the following memo and e-mail.
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To: Customer Service
Team
From: Jane Breen
Re: Customer
Services
As
you know, One Call has increased its network dramatically over the past year.
It was part of our vigorous efforts to efficiently deal with the large volume
of customer service e-mails and telephone calls. And we came to a conclusion
that each member of the customer service team needs to be assigned to one
area of customer service to focus on.
Below
is the new system for customer service e-mails and calls. Each team member
will be responsible for a different type of enquiry. Each month you will
rotate so each team member can continue to be aware of all fields.
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Adrian
Gavin
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Contract
renewal and cancellations
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James
King
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Lost
and stolen phones
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Mel
Brown
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Network
problems and complaints
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Sarah
Cooper
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Service
plan changes
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We
hope this will increase the efficiency and allow us to continue the quality
of work which we pride ourselves on.
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To: Jane Breen
<jbreen@onecall.com>
From: Anna Benn
<annabenn@garc.com>
Date: Jan 24
Subject: Subscription
I
will be out of the country for the month of February and will be traveling a
lot over the course of the year. I would like to change my service plan to
the best international rate.
I
looked on the website and I think the GoGo plan seems to fit my needs the
best. I know you usually require one month's notice, but will you please make
an exception in this case and change my plan before February 1st? I will be
leaving on February 3rd and would like to have things tied up before this.
I
apologize for the short notice but this is a business trip that came up
unexpectedly. I have been a customer with you for 10 years now and have
always been very happy with your service, and I hope you can accommodate this
request. If it is not possible I would like to put my service on hold until I
return on February 27th and change the plan following this.
Please
contact me by my e-mail or call me at 800-887-0990.
Yours
Sincerely,
Anna
Benn
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