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Questions below refer to the following letter and chart.

22 High Street

Everton

May 22^nd, 2005

Margaret McCarthy

14 Martins Street

Everton

Dear Ms. McCarthy,

Thank you for your recent inquiry about PowerGen Electricity. I apologize for not replying sooner; however, we have been having some trouble with our customer address database. This problem has now been resolved and I am pleased to answer your questions.

In your letter, you asked for advice on how to cut your electricity bill. We are aware that our customers want to find the most efficient, yet economical ways to use electricity in their homes. You might be surprised to learn that cutting down on electric costs 15 easy to do. I am enclosing a chart of the average energy costs of most major home appliances. All you need to do 15 look at the chart, work out how many hours you use an item in an average week, then multiply that number I y cost per hour. If you do this for each item on the list, you can calculate your monthly charge.

e.g. If you use your washing machine everyday for one hour, you will need 17.5 cents per week. To reduce costs, wait till you have enough clothes for a full load. You could cut as much as 5 cents. This may not sound like much, but imagine reducing the time for every appliance. The total savings will add up.

I hope this helps you.

Sincerely,

Alan Bredhurst

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