Script:
Questions below refer to the following conversation.
W: Good afternoon. Is this the shipping and receiving office? My name is Patricia Lighten and I′m expecting some documents to arrive this morning. I was wondering if they′ve been delivered.
M: Just a moment, Ms. Lighten. I′ll look into that for you. No, I′m sorry, there doesn′t seem to be anything here for you.
W: Would you be able to check under my assistant′s name? Her name is Wanda Green. There should be two envelopes containing approximately five documents each.
M: Yes, there are some packages addressed to Ms. Green. I was just about to distribute the mail. I′ll be around to deliver them shortly.