Script:
Question below refer to the following conversation.
M: Good afternoon Telus Mobility. What can I do for you?
W: Hello, I was wondering if you can help me with my cell phone bill, I haven′t used my cell phone any more than usual, however the total this month seems to be much more than in the past.
M: It could be that the monthly service charge has increased, but let me look over your invoice. What′s your telephone number?
W: It′s 555-9328. My last name is Hawk.