Script:
Questions below refer to the following conversation.
W: The copier has been on the blink for a few days. I called you guys last week to come and take a look. What took you so long?
M: I′m terribly sorry, but some of our technicians have suddenly come down with terrible colds, and I have been terribly busy running around. Anyway, did you check and see if any paper is jammed inside?
W: Yes, that′s the first thing I did, and that′s not the problem. And it′s not the toner either. I′m afraid the problem may be more serious.
M: All right. Let me take a look and see what the problem is.