Script:
W: Hello, may I speak to Mr. Blake in Shipping, please?
M: I′m afraid Mr. Blake is on a business trip until the first.
W: Well, it′s very urgent that I speak with him. It′s about the order that was supposed to arrive on Thursday. Is there anything you can do?
M: I′ll put you through to Mr. Blake′s assistant manager, Ms. Medline. She is handling all of his clients until he returns. If it′s an emergency, she can contact him directly on his cell phone. Please hold just a moment.