Script:
W: ABC Computers, this is Lara. How may I help you today?
M: Hi, Lara, my name is David Jones, and I′m wondering if you could tell me the name of the manager in charge of the human resources department in your L.A. office. I sent them my resume recently, and I′d just like to see if they received it.
W: Our personnel manager there is Ms. Lori Garcia, but I should warn you that she prefers not to take calls about job postings. She will contact you if she wishes to schedule an interview. However, if you are concerned that your application has been lost, I can give you the number of her receptionist.
M: Oh, thank you. I wasn′t aware that phone calls were discouraged. If the receptionist wouldn′t mind speaking to me, that would be great. Could I have that number?