Lesson --> Introductory --> Part 7: Reading Comprehension 2
Theory   

Select skill:

Read the passages and choose the correct answer:

Questions below refer to the following email and coupon.

From: Customer service <service@officesupplier.com>

To: Yuna Dautry <ydaut23@communityweb.com>

Subject: Coupon offer

 

Dear Ms. Dautry,

We apologize for the mistake we made in processing your October 28 order of item #99820 from our Web site. We have since corrected the error in our computer system and shipped the item you originally requested. The item was shipped on November 11 and should arrive within 5 to 7 business days.

Because your business is important to us, we have waved the shipping fee on your revised order. We would also like to present you with a 50 percent off coupon to be used on your next purchase in our online store. Please find the coupon as an attachment to this e-mail.

 

Sincerely,

 

Lynn Russo

Customer Service

Office Supplier

 

Office Supplier

50 percent off your next office supply purchase at www.officesupplier.com

This coupon may not be used on computer equipment, software, and other electronics. This coupon is not valid in conjunction with other offers, on shipping, or on gift card purchases. This coupon is only valid for one-time use on online orders of in-stock items.

This coupon is not valid on orders with shipping addresses outside of the United States. Office Supplier reserves the right to choose the method of delivery for each order. Delivery fees are nonrefundable if the order or part of the order is returned, unless the product is damaged or defective.

*Please enter the following coupon code during checkout: XB7749JK009W


1. When did Ms. Dautry place an order?
A. On October 5
B. On October 28
C. On October 7
D. On November 11
Explain:


2. What can be inferred about the item Ms. Dautry ordered?
A. It was damaged.
B. It was not delivered.
C. It was not in stock.
D. It was not the item she ordered.
Explain:


3. What can Ms. Dautry use the coupon to do?
A. Order items online
B. Pay for shipping costs
C. Buy computer software
D. Purchase gift cards
Explain:


4. What is true about the coupon?
A. It will expire after thirty days.
B. It can be used more than once.
C. It is valid for international addresses.
D. It cannot be used to buy electronic items.
Explain:


5. According to the coupon, how can Ms. Dautry receive the discount?
A. By entering a code on the Web site
B. By completing an online form
C. By mailing it to the store with a receipt.
D. By presenting the coupon to an employee
Explain:
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