Questions below refer to the following letter and form.
14 Green Lane
Hartley
Wessex
WE2 7HE
March 3rd, 2005
The Manager
Audios Etc.
Head Office
London
Dear Sirs,
I recently bought a programmable CD player at the Hartley branch of Audios Etc. Your company was recommended to me by several of my acquaintances. Therefore, although it was the first time I had visited one of your stores, I was sure you were a trustworthy company.
When the CD player was delivered to my house, I found that the player was the wrong color. I asked for black; however, the player that was delivered was red. I telephoned the Hartley branch, and a very friendly clerk arranged for it to be changed. This time the programming function did not work. Again, the store changed it. Yet again there was a problem. There was a big scratch on the paintwork. I had been led to believe that Audios Etc. was a reliable company. This experience has proven the opposite to be true. I would therefore like to formally register my dissatisfaction and demand a refund. Please find enclosed a completed customer complaint form.
Yours faithfully,
Matt Greer
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Audios Etc Customer Complaint Form
|
Audios Etc Customer Complaint Form |
|
Product Name |
Sanshi Programmable CD Player |
|
Serial Number |
21002330A1 |
|
Problem |
1. Wrong color, 2. Programming functions not working,
3. product surface damaged: large scratch |
|
Date of Purchase |
February 15th, 2005 |
|
Action Desired |
Full refund of cost of CD player |
|
Customer Details |
Matt Greer, 14 Green Lane, Hartley WE2 7HE, Tel: 820-8839 |