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From: Martin Yorke
(yorke.m@pacificair.com)
To: Simon Yang
(simon001@fastmail.com)
Subject: Mileage Inquiry
Date: October 30,
11:37 a.m.
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Dear
Ms. Yang,
We
received your e-mail, and I would like to apologize for the inconvenience you
encountered in getting your mileage credited. Please be assured that our
ground staff does everything it can to ensure the proper mileage is credited;
however mistakes such as typos, as in your case, do happen.
To
get the proper credit, we need you to send a copy of your original ticket,
boarding pass, and frequent flier membership card. If you do not have a
printed ticket, you can send us a copy of an email confirmation of the
ticket.
You
can fax the information locally to 482-4892, or if it's more convenient, you
can scan the required documents and e-mail them directly to me. If you choose
to fax the documents, please write out your flight information or include an
itinerary, as boarding passes are sometimes difficult to read.
Please
feel free to contact me should I be able to further assist you with this
matter, or any other matter regarding our mileage program in the future.
Kind
regards,
Martin
Yorke
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