Script:
Questions below refer to the following conversation.
W: Good afternoon. Thank you for calling Dwight & Jones Financial. How may I help you?
M: Oh, hello. This is Kenneth from Xerox Canada. I′m calling about the copy machine you had purchased for your office. I would like to deliver it tomorrow afternoon, if that works for you.
W: You know, I have to copy a number of documents tomorrow morning. Are you able to come this afternoon?
M: Yes, I have another delivery in your area. Why don′t I call you about thirty minutes before I get there?