Vocabulary --> General Business --> Contracts --> Word to practice

Read the passages and choose the correct answer:

Questions below refer to the following letter and form.

Santos Office Cleaners

112 Main St.

Windsor, Ontario

December 15, 2011


Mr. James Harrison

17 Hartland Road

Windsor, Ontario


 Dear Mr. Harrison,

We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure   that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.



Dada Basted

Rosa Santos



                             Santos Office Cleaners

Customer Questionnaire

Date contract signed: March 23, 20-

Type of facility: x single office   office building    private home   other

Frequency of service:

daily x weekly   monthly   other

Reason for contract cancellation (choose one):

no longer need service

signed contract with a different company

x payment dispute not satisfactorily resolved

specific complaint not resolved



Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resolve the payment issues.


1. What is the purpose of the letter?
A. To offer the customer a better contract.
B. To advertise new services provided by the company.
C. To find out why Mr. Harrison no longer wants this service.
D. To ask Mr. Harrison to renew his contract.

2. What is Ms. Santos′s business?
A. Contract review.
B. Customer relations.
C. Conflict resolution.
D. Cleaning service.

3. Why did this customer cancel the contract?
A. The company damaged something in his office.
B. He had a disagreement about his bill.
C. He doesn't want this type of service anymore.
D. The employees provided unsatisfactory service.

4. The word assure in letter one, line 2, is closest in meaning to
A. prove.
B. advertise.
C. guarantee.
D. discover.

5. The word specific in form two, line 15, is closest in meaning to
A. repeated.
B. important.
C. particular.
D. personal.
Score: 0/10
No.DateRight ScoreTotal ScorePercent
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