Questions
below refer to the following letter and form.
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Santos
Office Cleaners
112 Main St.
Windsor, Ontario
December 15, 2011
Mr. James Harrison
17 Hartland Road
Windsor, Ontario
Dear Mr. Harrison,
We are very sorry that you have
decided to cancel your cleaning service contract with us. In order to
assure that we provide our customers
with the best possible service, we always try to determine the reasons for
contract cancellations. Please take a few minutes to fill out the enclosed
form. This is for our information only; completing the form does not obligate
you to buy any product or enter into any new agreement with our company. We
appreciate your cooperation. If at any time in the future you decide to renew
your contract with us, please don't hesitate to contact me.
Sincerely,
Dada Basted
Rosa Santos
Owner
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Santos Office
Cleaners
Customer Questionnaire
Date contract signed: March 23, 20-
Type of facility: x❑
single office ❑
office building ❑
private home ❑
other
Frequency of service:
❑
daily x❑
weekly ❑
monthly ❑
other
Reason for contract cancellation
(choose one):
❑
no longer need service
❑
signed contract with a different company
x❑
payment dispute not satisfactorily resolved
❑
specific complaint not resolved
❑
other
Comments: I was always satisfied
with the service provided by your employees. However, I am frustrated by your
inability to resolve the payment issues.
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