Travel Agent: Okay, Thanks a lot, bye bye. Hello, how can I help?
Yvonne: Oh, hi. Do you remember me? Yvonne Turner ... I booked a holiday with you but I need to change the dates.
Travel Agent: Okay. It was Spain, wasn’t it?
Yvonne: That’s right. Nerja, the Vista Mar Hotel. In June.
Travel Agent: Okay. So when would you like to go?
Yvonne: The week starting 8th July, if that’s possible.
Travel Agent: Right. I’ll need to check ... Umm, it’s looking busy. Yes, it’s completely full in that week.
Yvonne: Oh no! Can you try another one instead?
Travel Agent: We’ve got the Sol Hotel. It’s just a little bit further from the beach. About ten minutes walk. And it’s slightly cheaper.
Yvonne: Okay. That sounds fine.
Travel Agent: Let’s just check the flights. You want to travel on the 8th? Coming back when?
Yvonne: On the 15th.
Travel Agent: Okay, I’ll just check for you. Okay, there’s a direct flight leaving at 11.55 and arriving at 15.35.
Yvonne: Okay, that sounds fine. How much is it?
Travel Agent: I can do it for £320 including taxes.
Yvonne: Okay. What time is the return flight?
Travel Agent: On the 15th, leaving at 16.45 and arriving at London, Gatwick at 18.30.
Yvonne: Okay. I’ll take that.
Travel Agent: Fine, so that’s all organised. I’ll refund the difference to your credit card. I’ve got your address, haven’t I? So I’ll send you the new details and your tickets in a couple of days.
Yvonne: Thank you very much. Goodbye.
Travel Agent: Goodbye.