Dear Sir/Madam,
Last Monday I purchased a desktop computer from your store. I was informed by the sales assistant that the price of the computer, €600, included delivery and set up fees. I agreed to buy the computer under these conditions.
Unfortunately, when the computer was delivered on Wednesday, the delivery man informed me that it was not his duty to set it up. As I do not have the technical skills to do this on my own, I kept the computer and all the accessories in the box. I am extremely dissatisfied with the lack of communication between your shop and delivery staff which has kept me behind on my work schedule.
I would appreciate it if you could inform me about the course of action that you propose to take and how you expect to keep to the agreement that was made on your premises regarding the set up of the computer.
Yours faithfully,
Taylor Swift