Dear Sir or Madam,
Last week I purchased a washing machine from your High Street branch which was delivered to my home and subsequently installed. The washing machine (model BS-251) has attractive features – low energy consumption, 15 kilo load, includes dryer function, special introductory price etc – which is why I chose it.
When I used the machine for the first time, it did not perform the rinse cycle. As a result when I opened the door to remove the clothes they were soaking wet. I also had to remove the excess water in the machine manually. In addition, even though I had a colour load one of my pink sweaters became purple.
I would like to keep the washing machine as I believe it will be useful once it functions well. Therefore, I would like you send one of your technicians to my home to fix the problem which I believe is technical.
Yours sincerely,
Carla Stanford