Dear Sir or Madam,
Last week I purchased a microwave oven from your shop. When I arrived home and tried to heat some food, I discovered that the door could not be opened. I attempted pressing the button several times once I had turned the appliance on but this action was unsuccessful.
As a result, I rang your Customer Service hotline to inform them of this defect. Even though your employee Stavros Mela assured me that a technician would come past and rectify the problem as he regarded it as being minor, nobody from your technical team arrived. I followed up on the initial phone call several times but no action was taken despite the promises made.
I would appreciate it if you could look into this with your Customer Service Department and adhere to your refund policy regarding faulty electrical items by sending me a cheque for the amount of the microwave oven.
Yours faithfully,
Mrs. Jamie Walsh