Script:
You will hear a telephone conversation between a travel consultant and a customer.
RECEPTIONIST: Good afternoon, Dreamtime Travel. How can I help you?
CUSTOMER: Oh hello. I'm interested in the holidays you offer along the coast near here.
RECEPTIONIST: Yes. We operate several tours up the coast. Where in particular did you want to go?
CUSTOMER: Well, I like the sound of the holiday that mentioned whales. Was it “Whale Watching”?
RECEPTIONIST: Oh, that’s our Whale Watch Experience. It's very popular and it’s based in a lovely little town with nice beaches.
CUSTOMER: Oh right, and how long does it last?
RECEPTIONIST: It's two days - that includes four hours travel time each way from here.
CUSTOMER: Good, I don’t want to be away any longer than that. So is that by coach?
RECEPTIONIST: Actually it's by minibus. We like to keep those tours small and personal so we don't take a whole coachload of people. In fact, we only take up to fifteen people on this tour, although we do run it with just twelve or thirteen.
CUSTOMER: Oh, right. So do you run these tours often?
RECEPTIONIST: Well it depends on the time of year. Of course in peak times like the summer holidays we do them every weekend, but at the moment it’s usually once a month at most.
CUSTOMER: And when is the next one going?
RECEPTIONIST: Mmm, let me see. Um, there’s one in three weeks’ time which is April the 18th, and then we don't have another one until June the 2nd.
CUSTOMER: All right, and is April a good time to go?
RECEPTIONIST: Pretty good. Though the really good time is later in the year. I have to say though that the whale sighting is only one of the many things offered.
CUSTOMER: Really?
RECEPTIONIST: Yes. The hotel itself where you stay has great facilities. It’s called The Pallisades.
CUSTOMER: The Paris what?
RECEPTIONIST: No, it's actually The Pallisades, P-A-L-L-l-S-A-D-E-S. It’s right on the main beach there
CUSTOMER: Oh, I see.
RECEPTIONIST: All of the rooms have nice views and the food is really good there too.
CUSTOMER: Oh right.
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Dreamtime travel agency Tour information |
Holiday name Holiday length Type of transportation Maximum group size Next tour date Hotel name | (1)......... experience 2 days (2)......... (3)......... April 18th The (4) ............ |