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SECTION TEST - GENERAL TRAINING READING
(Time: 60 minutes)
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Passage 1

HAVING A LOVELY TIME?
A chance to relax and leave your worries behind? For some, holidays are nothing but trouble as the results of one survey showed
 
When you think about it, it's amazing that anyone gets away with a carefree holiday. It seems there is limitless potential for things to go wrong, from flight delays and lost luggage to poor accommodation.
 
A recent questionnaire showed that a third of people who replied had a complaint about their holiday last year. And when these unhappy holiday-makers discussed the problem with their tour company nearly half said it involved time and effort on their part to resolve things.
 
When asked exactly what the reasons were for their dissatisfaction top of the list was flight delays and 20 per cent of holiday-makers to Europe said they had to wait up to an hour.
 
More worrying is the fact that almost a third of holiday-makers who had complained said it was about the apartment or hotel room they had been allocated. There is an enormous variety of holiday accommodation and we recommend that consumers look for places that have been inspected by the Tourist Boards; this way they can have the confidence that they will get the type of accommodation they are looking for. It seems that tour companies now offer more honest accurate brochures though. Eight-five per cent of holiday-makers who responded to our questionnaire said the description offered by the company matched the place they visited and the facilities provided.
 
This is good news for the industry and for holiday-makers. A holiday is a major purchase - yet it's one we can't try before we pay. All we have to go on is the brochure and it's a credit to tour operators that they now contain more detail.
 
OUR ADVICE
DO be realistic. No one should be palmed off with a poor standard of service, food or accommodation even if you paid a rock- bottom price for a last- minute break. However, be reasonable - you won't get a room with the best view in town if you've paid a budget price.
 
DO complain to the right person. Moaning to the waiter about a week's worth of appalling food, then writing an indignant letter when you get back home won't have the same impact as airing your grievances at the time.
 
DO get evidence for a serious problem such as having a building site instead of the promised swimming pool below your window. Take a photo to back up your case.
 
DON'T write and complain for the sake of it. Letters can be powerful as long as they're about something you have a good reason to complain about.
 
DON'T lose your temper. Easier said than done, but you're more likely to get results if you state your case firmly explain why you think there's a problem then suggest a reasonable solution.
 

Look at the article about holidays and at the statements below. Choose:
TRUE if the statement is true
FALSE           if the statement is false
NOT GIVEN   if the information is not given in the passage

1. Solving problems can be hard work for the holiday-maker.
A. FALSE
B. TRUE
C. NOT GIVEN
Explain:


2. The most common problem for holiday-makers is crowded airports.
A. NOT GIVEN
B. TRUE
C. FALSE
Explain:


3. Overall, holiday accommodation poses few problems.
A. FALSE
B. TRUE
C. NOT GIVEN
Explain:


4. Tour companies provide a satisfactory level of information to holiday-makers.
A. NOT GIVEN
B. FALSE
C. TRUE
Explain:


5. A low-cost holiday should still offer some high-quality services.
A. FALSE
B. TRUE
C. NOT GIVEN
Explain:


6. Hotel staff can advise you on who you should complain to.
A. NOT GIVEN
B. TRUE
C. FALSE
Explain:


7. Photographs may help to support an argument about a holiday problem.
A. FALSE
B. NOT GIVEN
C. TRUE
Explain:


8. If you are not good at writing letters, find someone to help you.
A. NOT GIVEN
B. TRUE
C. FALSE
Explain:

HIRING A CAR ONLINE
Online car hire promises to be cheap, quick and convenient. But is it? Neil McDougall revs up his mouse
 
A Autos.com
Just click on the reservations button, fill in your home country, destination and dates, pick a car and you're into the booking form without any fuss and with all the charges, fixed and optional, laid out. There's also a detailed rental guide explaining your contract.
 
B Cash.com.uk
One to consider if you’re going to the States, although, after I'd worked through half the booking process, it returned an error message without telling me which element of the procedure needed adjusting. I got there in the end. There is an Inspirational section with detailed directions for some of the great drives of America.
 
C Expeed.org.uk
Book a flight with Expeed and when you continue on to the car-hire section, the software already knows where you are going and when. However, you seem to be restricted to cities with airports for your car hire, and additional taxes are presented in travel- agent speak.
 
D Cutprice.com
Is currently offering an aggressive lowest rates guarantee, an extra discount for former Holtravel clients and a package of free gifts to sweeten the deal. It also commits to no insurance excess on any of their rentals anywhere.
 
E Hot.org
Straightforward to navigate, with plenty of information on rental requirements and rules of operation. There are photographs of the types of vehicles available, leaving no doubt what a 'premium' or 'compact' car is. It took me just seconds to start reserving a car but then the whole thing ground to a halt and refused all attempts to access the reservation system.
 
F Cars.net
Another site offering discounts for booking online, but also special late deals (for example £35 off a Renault Megane in Majorca last week). Prices are fully inclusive of insurance and there is a reassuringly large small-print section.
 
G Cover.org
A three-step process to rent cars in 70 countries. Very flash and slick, so much so that people with older computers may have trouble getting this information. Limited selection of online tourist attractions (but that's more than most give you). Graphically complex but impressive booking system.
 
H Cheapandcheerful.net.uk
Avoids unnecessary embellishments online but the booking procedure is as good as it gets. Enter how many miles you expect to drive and tick your insurance, driver and child-seat choices and they will all be included in the final price. You must contact the location directly if you need a car within 3 days. And to hire a car abroad, there's a dull email form to fill in and they'll get back to you.
 

Now read the information and answer questions. Match the car-hire websites to the statements. NB Some of the websites may be chosen more than once.


1. It is possible to see what the cars look like.
A. Expeed.org.uk
B. Autos.com
C. Cash.com.uk
D. Hot.org
E. Cutprice.com
F. Cars.net
G. Cheapandcheerful.net.uk
H. Hot.org
I. Cover.org
Explain:


2. Assistance is provided with some holiday routes.
A. Expeed.org.uk
B. Cars.net
C. Cutprice.com
D. Autos.com
E. Hot.org
F. Cheapandcheerful.net.uk
G. Cash.com.uk
H. Cover.org
I. Hot.org
Explain:


3. You will get cheaper car hire if you have used the company before.
A. Hot.org
B. Autos.com
C. Hot.org
D. Cheapandcheerful.net.uk
E. Expeed.org.uk
F. Cover.org
G. Cutprice.com
H. Cash.com.uk
I. Cars.net
Explain:


4. Attempts made by the writer to book a car were unsuccessful.
A. Cutprice.com
B. Hot.org
C. Cash.com.uk
D. Expeed.org.uk
E. Cover.org
F. Hot.org
G. Cars.net
H. Cheapandcheerful.net.uk
I. Autos.com
Explain:


5. You can only hire a car in certain locations.
A. Cutprice.com
B. Cover.org
C. Cheapandcheerful.net.uk
D. Cars.net
E. Hot.org
F. Cash.com.uk
G. Autos.com
H. Hot.org
I. Expeed.org.uk
Explain:


6. The site is suited to people with up-to-date hardware.
A. Expeed.org.uk
B. Hot.org
C. Cash.com.uk
D. Autos.com
E. Cover.org
F. Hot.org
G. Cheapandcheerful.net.uk
H. Cutprice.com
I. Cars.net
Explain:
Passage 2

 Recycling at work - handy hints to employers
 
It is estimated that avoidable waste costs UK businesses up to 4.5% of their annual revenue. Reducing waste in the workplace is about being efficient. By becoming more efficient, businesses not only increase profits but they also save natural resources.
 
On the island of Jersey, for example, the amount of waste produced each year has doubled since 1980. In 2004 it topped 100,000 tonnes - and 60% is generated by local businesses. A lot of waste for a small island!
 
Setting up a company scheme
Waste audit
Before starting a recycling scheme, perform an audit. This will make you aware of how much waste you are producing in the company.
 
Company policy
Consider switching your office waste contractor to one that provides a recycling service.
 
Buy recycled paper. Although this is sometimes more expensive, costs can be reduced by lowering consumption and using duplex printers.
 
Get everyone involved
• Raise awareness internally within the company, perhaps by putting up educational posters.
• Allocate a person to be the point of contact for anyone with queries.
 
There are also a couple of ways to increase motivation:
• Hold internal competitions between different departments. For example, see which can reduce their waste the most within a specific time period.
• Send out regular newsletters reporting on all waste improvements. Staff will then see the impact their actions are having. 
 
What to recycle and how
Paper
According to a recent survey, 65% of waste produced is paper waste. Waste paper will inevitably be produced in the workplace, but it is not necessary to discard it. It can serve a variety of purposes before it is recycled, such as writing notes. Envelopes too can be re-used for internal mail.
 
Plastic cups
Rather than supplying disposable plastic cups in your workplace, get ceramic mugs that can be re-used. Not only do they make your tea taste better, but they can reduce your office waste by up to 1%!
 
Electrical equipment
Rather than giving up on any old electrical equipment and just throwing it away, why not try upgrading it? This reduces waste, as well as avoiding the need to manufacture a new machine - a process which creates a large amount of waste. You could also consider donating your old computers to charities when it comes to replacing them.

Answer the questions below. Choose NO MORE THAN TWO WORDS from the text for each answer.

1.
charities/ to charities newsletters/ regular newsletters notes/ writing notes printers/ duplex printers posters/ educational posters audit/ an audit/ waste audit mugs/ ceramic mugs


What does the writer think should be carried out in a company before it starts recycling?  

What machines can help to cut the stationery budget?  

What can be displayed in the workplace to publicise the recycling scheme?  

What can be distributed to motivate staff to recycle more?  

What can unwanted paper be used for in the office?  

What can be bought to cut down on the waste produced by staff refreshments?  
Where can unwanted PCs be sent?  


 How to answer any interview question
 
To start, take a tip from consultants who coach executives on how to handle media interviews. They say you can deliver the message you want to an employer, regardless of the question you're asked.
 
’Unlike some politicians, who take no notice of press questions and immediately introduce a different topic in response, job candidates must answer employers' queries,' says John Barford of the interview training firm Genesis. 'However, you can quickly make the transition from your answer to the important points you want to convey about your qualifications,' he says.
 
He advises candidates at job interviews to apply the formula Q = A + 1: Q is the question; A is the answer; + is the bridge to the message you want to deliver; and 1 is the point you want to make.
 
Diligent preparation is also necessary to effectively answer any interview question, say senior executives. They give a number of useful tips:
 
• Learn as much as you can beforehand. Ask company employees questions prior to job interviews to gain as much insight as you can. If the company is publicly owned, find out how viable it is by reading shareholder reports. You can then tailor what you say to the company's issues.
 
• Be prepared for questions that require you to show how you handled difficult challenges. These questions require stories in response, but as it's unlikely that you'll have one that fits every situation, try to recall some from your past experience that show how you coped with a range of issues.
 
• Count on being asked about a past mistake or blemish on your career record, and don't try to dodge the issue. Ms Murphy, president of the Murphy Group, a media interview training firm, says that it's important to steer clear of lies at all costs. Just answer the question and move on.
 
• When discussing a mistake, focus on the positive outcomes. 7ou learn as much by dropping the ball as you do by catching it,' says senior executive Mr Friedmann. When he was being interviewed for his current job, he mentioned he had been involved in many successful turnarounds and one that failed. ’And I said how I'd benefited in many ways from going through that experience,' he says. 

Complete the sentences below. Choose NO MORE THAN TWO WORDS from the text for each answer.

1.
lies politicians/ some politicians employees/ company employees benefited/ benefitted shareholder reports formula


The writer warns candidates not to imitate the way that   ignore questions in interviews.

Interviewees are recommended to follow a certain   to allow them to communicate their main points.

Senior executives advise candidates to request information from   before an interview.

A candidate can also learn about a business by studying its  .

The head of an interview training firm advises people to avoid telling  .

In his job interview, one executive explained how he had   considerably from a previous failure.


Passage 3
 The Construction of the White House

A

Located at 1600 Pennsylvania Avenue in Washington, DC, the White House was originally designed by James Hoban, an Irish-born American architect. In 1792, after defeating eight other entrants, Hoban won a contest to design a mansion for the president of the United States. President George Washington oversaw the original construction, which began on October 13, 1792. Prior to the design contest, engineer Pierre Charles L’Enfant had worked with President Washington to design the capital city. L’Enfant’s vision of the president’s house was four times larger than the mansion Hoban built. Labor and material expenses required Hoban to build the house on a much smaller scale, with only two main floors instead of three. In addition, rather than using the expensive imported stone of his original plan, the majority of the brick he used was made right on site. Hoban employed builders and craftsmen from overseas as well as local slaves and laborers. The total expenditure for the project was $232,372. This was just a fraction of what L’Enfant’s proposed palace would have cost.
B
James Hoban’s design was a near copy of a residence in James Gibbs’s Book of Architecture, published in 1728. Neoclassicism, influenced by the Greco—Roman style, was the popular choice for architects throughout Europe during that time. When Napoleon became emperor, he employed the best architects he knew to transform Paris into a classical Roman capital. Roman triumphal arches and Corinthian columns adorned all of Paris’s major structures. Architects in Germany built monuments, halls, and theaters inspired by classic Greek structures such as the Acropolis in Athens. The popularity of the neoclassical style grew internationally, spreading as far as America. Though the architectural styles were borrowed from classical designs, each country added a unique flair in order to achieve a sense of nationalism in its capital.
C
The house that James Hoban designed was not completed until after the second president of the United States took office. Despite the unfinished interior, President John Adams and his family moved from the temporary capital in Philadelphia, Pennsylvania, into the president’s house on November 1, 1800. Throughout his term, Adams lived in the mansion with half-finished walls, no heating, and no running water. The interior of the building was completed in 1801 during Thomas Jefferson’s term. Before Jefferson moved in, he hired architect Benjamin Latrobe to install coal-burning fireplaces and two water closets. Latrobe also created two terraces on the east and west sides of the building and installed a furnace that relied on kettles and pipes in the basement.
D
Just over twenty years after the construction of the president’s house began, the building was burned down during the War of 1812. After British troops torched the house on August 25, 1814, rumors surfaced as to whether the capital would be moved inland. However, the Battle of New Orleans, an encounter in which the Americans came out victorious over Britain, evoked a sense of nationalism in the country’s heart. The victory inspired the rebuilding of the president’s house, a task that was once again handed over to James Hoban.
E
Hoban worked on the rebuilding for two years before President James Monroe moved into the unfinished home and purchased a number of furnishings. Benjamin Latrobe, who later built the Capitol building, designed large porticos for the house with columns that supported the roof. In 1824, his south portico was completed with a double staircase leading up to the new porch. The north portico was completed in 1830 during the presidency of Andrew Jackson. Though these columns give the White House its distinguishing features today, there was some criticism at the time that they overshadowed the intricate stone carvings on the house. During Jackson’s term, running water was installed, though a furnace and gas lighting were not introduced until the 1840s.
F
Major renovations on the president’s house continued through the 1800s, including modern innovations such as the telephone and electric wiring. A hot water system, a greenhouse, a private bath, and a number of conservatories were also added. The conservatories, including the rose and orchid houses were removed in 1902, when construction began on the West Wing. The president’s Oval Office was added to the West Wing at the order of President Taft in 1909. Each succeeding president and first lady contributed to the interior and its furnishings. Inspectors ordered a full renovation of the White House after the building almost collapsed while a balcony was being added for Harry Truman in the late 1940s. During the temporary closure, all of the modern conveniences, including central air conditioning were added. The last major modification to the White House was the removal of over forty layers of paint from the exterior walls in 1978.
G
For over 100 years, the White House was only a nickname associated with the presidents’ home. This term was likely related to the whitewashed exterior that stonemasons completed in 1798. The home was either referred to as the “President’s House” or the “Executive Mansion” until Theodore Roosevelt formally established it as the White House soon after taking office in 1901.

The passage has seven paragraphs, A—G. Choose the most suitable heading for each paragraph from the list of headings below. There are more headings than paragraphs, so you will not use them all.


1. Paragraph A
A. The President's House Burns Down
B. Reconstruction of the President's House
C. Renovation and Modernization
D. First Ladies and Interior Design
E. Naming the President's House
F. Completion of the First President's House
G. Choosing a Location
H. A Designer Is Chosen
I. Funding the Construction
G. The Neoclassical Architectural Style
Explain:


2. Paragraph B
A. Funding the Construction
B. A Designer Is Chosen
C. Choosing a Location
D. The President's House Burns Down
E. Reconstruction of the President's House
F. The Neoclassical Architectural Style
G. First Ladies and Interior Design
H. Completion of the First President's House
I. Naming the President's House
G. Renovation and Modernization
Explain:


3. Paragraph C
A. Funding the Construction
B. The Neoclassical Architectural Style
C. A Designer Is Chosen
D. First Ladies and Interior Design
E. The President's House Burns Down
F. Reconstruction of the President's House
G. Completion of the First President's House
H. Choosing a Location
I. Naming the President's House
G. Renovation and Modernization
Explain:


4. Paragraph D
A. The President's House Burns Down
B. Naming the President's House
C. A Designer Is Chosen
D. Choosing a Location
E. Renovation and Modernization
F. Reconstruction of the President's House
G. First Ladies and Interior Design
H. The Neoclassical Architectural Style
I. Funding the Construction
G. Completion of the First President's House
Explain:


5. Paragraph E
A. A Designer Is Chosen
B. Completion of the First President's House
C. Reconstruction of the President's House
D. The President's House Burns Down
E. Choosing a Location
F. Naming the President's House
G. Renovation and Modernization
H. First Ladies and Interior Design
I. The Neoclassical Architectural Style
G. Funding the Construction
Explain:


6. Paragraph F
A. The President's House Burns Down
B. A Designer Is Chosen
C. Naming the President's House
D. First Ladies and Interior Design
E. The Neoclassical Architectural Style
F. Choosing a Location
G. Completion of the First President's House
H. Reconstruction of the President's House
I. Funding the Construction
G. Renovation and Modernization
Explain:


7. Paragraph G
A. Choosing a Location
B. Renovation and Modernization
C. First Ladies and Interior Design
D. Reconstruction of the President's House
E. Completion of the First President's House
F. The President's House Burns Down
G. A Designer Is Chosen
H. The Neoclassical Architectural Style
I. Funding the Construction
G. Naming the President's House
Explain:

 Choose the correct answer.


1. Pierre Charles L′Enfant was ................
A. the designer of the capital city
B. an importer of stone
C. the winner of a contest to build the president's house
Explain:


2. The influential Book o f Architecture was written by ................
A. James Gibb
B. James Hoban
C. Napoleon
Explain:


3. The first president to live in the original president′s house was ................
A. John Adams
B. Thomas Jefferson
C. George Washington
Explain:


4. The White House burned down in ................
A. 1800
B. 1812
C. 1814
Explain:


5. The Oval Office was built during the presidency of ................
A. Jackson
B. Taft
C. Truman
Explain:


6. In 1901, ................
A. the first lady bought new furniture
B. the White House was repainted
C. Theodore Roosevelt became president
Explain:
Score: 0/10
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