1. For Mr. Park′s Asian housewares store, shipping is an part of the business. Many customers need to send their purchases to friends or relatives who live far away. Other customers, who do not live near one of his stores, shop through a and need their orders sent by mail.
is, of course, the process of getting goods delivered to a customer, but it is more than just getting a box in the mail. Goods must be packaged carefully to breakage and ensure that they arrive safely.
Staff members must keep records of the inventory shipped, so Mr. Park knows at all times the answers to these questions: When did a box leave the store? Who was the who delivered it? When did it arrive at its destination? Customers will have confidence in Mr. Park′s business when he can give quick and accurate answers.
The shipping process must be tied to the store′s . When orders are taken, the shipping staff must know that there is inventory of the product on hand to the request. If a product is on order, the sales staff should advise the customer to expect a delay. When orders are shipped out, they must be deleted from the inventory records so Mr. Park knows exactly how many items are in his warehouse. It takes a good computer program to keep track of the additions and deletions to the inventory.
Sales staff must to charge for shipping and appropriate taxes. Mr. Park must keep good records on the cost of the shipping and packing materials and other , the cost of the carriers, and staff time to assess whether he is billing enough to cover his shipping expenses.