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Vocabulary --> Travel --> Hotels --> Word to practice

Listen to the dialogue. Then read each question and choose the best answer:

W What is our hotel chain′s policy on canceling reservations?
M If we are notified of a cancellation at least twenty-four hours in advance of check-in time, we refund the deposit.
W That′s good news because I just talked to a customer who wants to cancel and expects to have his deposit returned.
M That should be no problem. Just call the customer back and tell him we will remove the charge from his credit card.

1. What does the man tell the woman to do?
A. Send the customer a bill.
B. Telephone the customer.
C. Charge the customer extra.
D. Get the customer's credit card number.
2. How much in advance should the customer notify the hotel?
A. Four hours.
B. Two to four hours.
C. Twenty-four hours.
D. Forty-four hours.
3. When must a customer notify the hotel?
A. When he will check in early.
B. When he expects to return to the hotel.
C. When he wants to leave a deposit.
D. When he wants to cancel a reservation.
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