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October 10, 20—
Customer Service
Department Flexco Women's Clothing 234502 Anthony Place Woodston, NY 12229
Dear Customer Service,
I
am writing to express my extreme dissatisfaction with a recent purchase of a
Flexco garment. Last week I went to our local department store to buy a gift
for my wife. I chose a very handsome Flexco raincoat and gave it to my wife
on her birthday last Saturday. She was pleased with the gift and wore it
yesterday because we had a big rainstorm. We were both surprised to find out
that the raincoat is not water repellant at all. My wife returned from her
walk very, very wet. In addition, the fabric of the coat became wrinkled in
the rain. I bought the Flexco raincoat for my wife because Flexco is one of
her favorite brands. She already owns several Flexco dresses, skirts, and
blouses. We never expected to be disappointed by a Flexco product.
I
took the raincoat back to the store this morning. The manager there said that
he did not see any defects in the coat, but he offered me a different coat in
exchange. Since I understand that Flexco guarantees a complete refund on all
its products, I did not accept the managers offer. I hope that Flexco will
stand by its guarantee. I am returning the raincoat with this letter,
together with the receipt from the department store, and hope to receive a
complete refund before the end of the month. Thank you for your attention to
this matter.
Sincerely,
Thomas Jamison
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