To: Betsy Barnes
From: Lighting Limited Customer Service
Subject: Your order
Dear Betsy Barnes,
We have received your message about your recent order of a desk lamp with a glass shade. You state that the (1)............... arrived in damaged condition. We will be happy to replace the damaged merchandise at no extra (2)............... to you. You will not have to pay anything. Simply place the damaged item back in the box and affix the "postage paid" sticker to the outside. As soon as we receive it, a replacement lamp will be (3)............... sent to you. We are sorry for any inconvenience this may have caused.
Manuel Gozanlez
Lighting Limited Customer Service Associate