April
15
Customer Service
Department Fleetwood Fashions 21986 North Featherstone Avenue Hiawatha, MN
Dear
Customer Service,
I
am writing about an order I made from the Fleetwood Fashions catalog over a
month ago, which I have not yet received. When I called to order two new
purses and several spring shirts, the customer service representative assured
me that there was sufficient inventory on hand to fulfill the order. He told
me that it would be shipped before the end of the week and that I would
receive it within ten days. When I still had not received the shipment after
14 days, I called the company. The customer service representative checked
the ordering information on the computer, and we discovered that my address
had not been accurately recorded. He promised to reship the order with my
correct address and told me I would receive it within ten days. That was over
two weeks ago, and I still have not received the shipment. I cannot
understand this. Perhaps the carrier that you use is not reliable. In any
case, I am tired of waiting for my order and would like to cancel it. I am
not sure whether I will make an order from your company again. This is
unfortunate since it is one of the few places that carry dresses and shoes in
my size and at a reasonable price. However, this is the second time I have
had a problem with an order, and I don't want this to happen again. Please
cancel my order #20857631. Thank you.
Sincerely,
Lucinda Walker |